Question 1

Do you offer a free trial?

Accepted Answer

Yes — 30 days, with full access to everything on your plan. We ask for card details when you start so the account simply continues if you stay, but nothing is charged during the trial and cancelling inside those 30 days costs you nothing.

Question 2

What happens when the trial ends?

Accepted Answer

Your first payment is taken on day 31 and the account carries on uninterrupted. Cancel any time before then from your billing settings and you won't be charged at all — no notice period and nothing to negotiate.

Question 3

Which plan do I need if I'm preparing for an inspection?

Accepted Answer

Scale. Starter and Growth cover the staff file side (DBS, right to work, references, document expiries, and on Growth leave and signed contracts). The Compliance Manager, with versioned statements, incidents, duty of candour steps and inspection-ready reports, is only on Scale. You can move to a lower plan at the end of any billing period.

Question 4

Can I bring my existing staff across?

Accepted Answer

Yes. Upload your current staff list as an Excel or CSV file (or paste it in), match your columns to ours, check each row, then import. Only the name is required; email, phone, role, branch, start date and employee code come across too. Anyone who looks like someone already on CarerHR is flagged for you to review, so nothing is overwritten. Certificates and other documents are then added to each person's record, or uploaded by the carers themselves in their portal.

Question 5

Who will I speak to if I need help?

Accepted Answer

The CarerHR team, by email at info@carerhr.com. We reply within two working days, and Growth and Scale include priority email support.

Question 6

Will this actually save time, or is it just another system to learn?

Accepted Answer

It replaces the spreadsheets, shared folders and reminder apps most agencies already stitch together — recruitment, employee records, documents and compliance all live in one login instead of five. The trial is the honest way to find out: set up your careers site and run a real hire through it before you pay anything.

Question 7

Is annual billing cheaper?

Accepted Answer

Yes — paying yearly gives you two months free, so twelve months of service costs ten months of price. You can choose monthly or yearly when you start, and the free trial applies either way.

Question 8

How is £399 a month justified?

Accepted Answer

Compare it to what the alternative already costs you: the admin hours spent chasing references and renewals by hand, the cost of one hire who turns out to have a lapsed check, and what a 'requires improvement' rating does to your ability to win packages. CarerHR is priced per agency with unlimited employees, so it doesn't get more expensive as you grow.

Question 9

What happens to my data if I cancel?

Accepted Answer

Cancel any time from your billing settings; your account stays active until the end of the period you've paid for, and you can export your records throughout. After the account ends we keep your data for up to one year so you can recover or export it, and then delete it.

Question 10

How long does it take to get set up?

Accepted Answer

Sign-up builds your branded careers site in one sitting, so you can start taking applications as soon as you've confirmed your email. You add your document types and team as you go; you don't need to move years of history across before you get value, and the trial gives you a month to find out.

Question 11

Can I switch plans later?

Accepted Answer

Yes — you can upgrade or downgrade at any time from your billing settings. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.

Question 12

Do you support custom domains?

Accepted Answer

Yes — all plans include a custom domain so your careers site can live at careers.yourcompany.co.uk.

Question 13

Is CarerHR built around CQC requirements?

Accepted Answer

CarerHR is designed around UK domiciliary care and the evidence CQC inspectors ask for. Every plan tracks DBS, right to work, references and document expiries; the Scale plan adds the Compliance Manager (statements, incidents, duty of candour and inspection-ready reports). It's a tool for evidencing your compliance — it doesn't replace your own responsibility for it.

Question 14

How many employees can I add?

Accepted Answer

All plans support unlimited employees. Pricing is per agency, not per user.

Feature	Starter	Growth
Hiring
Branded careers site
Application form
Application form builder	—
Reference management
Custom domain
HR & Documents
Document tracker
Employee portal
E-Sign	—
Leave management	—
Compliance
CQC Compliance Manager	—	—
Inspection-ready reports	—	—
Compliance form builder	—	—
Weekly compliance digest	—	—
Support & Onboarding
Email support
Priority email support	—
Dedicated onboarding	—	—
Billing
Unlimited employees
No setup fees
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Try it free for 30 days then pick a plan